VA Life Insurance (VALife) Signing in to apply for VALife Insurance
Get answers to your questions about signing in to apply for VALife Insurance.
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How do I sign to apply for VALife?
What kind of account should I choose to sign in, ID.me or Login.gov?
What’s multifactor authentication and why is it used?
Why did I get an email asking me to confirm my email address?
I didn’t get a confirmation email. What should I do?
What if I get an error message when I try to sign in to apply for VALife?
What if I can’t sign in to apply for VALife because my password doesn’t work?
I cannot verify my identity.What should I do?
How do I sign to apply for VALife?
You can sign in to apply for VALife with any of these 4 accounts:
• ID.me
• Login.gov
• DS Logon
• DoD CAC Card
If you don’t have an account, you can create one with or ID.me or Login.gov.
What kind of account should I choose to sign in, ID.me or Login.gov?
You can create either of these free accounts to sign in to apply for VALife.
Both ID.me and Login.gov offer these benefits:
Access to all your VA benefits, services, and information in a single, secure account
A secure sign-in option that protects your privacy and complies with the latest federal security standards
A single account to manage your other government benefits and services (like Social Security benefits or federal job applications)
Here’s the difference between these 2 accounts:
ID.me is an account created, maintained, and secured by a trusted technology partner. It uses bank-grade encryption to keep your personal info safe. It gives you control over which services can share your information.
Login.gov is an account created, maintained, and secured by the U.S. government. It encrypts your stored information at 2 levels. Encryption translates your data into code that only you can access as the account holder. This means only you can access and change your information.
What’s multifactor authentication and why is it used?
Multifactor authentication is an extra layer of protection on your account. It helps us make sure that it’s you trying to access your account—and not a hacker. It’s also sometimes called 2-factor authentication.
Each time you sign into a VA website or app, you’ll use multifactor authentication to verify you’re you. You’ll do this using a device that only you should have, such as your mobile phone.
You’ll get a unique code by text message or phone call, or through another option you choose. Other options may include a supporting app like Google Authenticator, a security key, or backup codes. You’ll then enter that code to access your account.
This way, even if someone were to guess or steal your username and password, multifactor authentication can stop them from accessing your account.
Play our video on multifactor authentication (YouTube)
Learn more about multifactor authentication on the ID.me website
Learn more about authentication options on the Login.gov website
Why did I get an email asking me to confirm my email address?
We need to confirm your email address before we can give you access to sign in to apply for VALife. ID.me and Login.gov help us provide this service securely. You’ll get an email from the account partner you chose.
I didn’t get a confirmation email. What should I do?
Please double-check your inbox and your spam folder. You should have a confirmation email from the account partner you chose (either ID.me or Login.gov).
What if I get an error message when I try to sign in to apply for VAlife?
If you get the message “We're sorry. Something went wrong on our end,” take these steps:
Clear your internet browser's cookies and cache. Depending on your browser, you'll find this information referred to as “Browsing Data,” “Browsing History,” or “Website Data.”
Make sure your cookies are enabled in your browser settings. Depending on the browser you're using, you'll usually find this information in the “Tools,” “Settings,” or “Preferences” menu.
If you're using Internet Explorer or Microsoft Edge, and clearing your cookies and cache doesn't fix the problem, try using Google Chrome or Mozilla Firefox instead.
If you're using Chrome or Firefox and it isn't working, get the latest updates for your browser.
If you've taken these steps still can't sign in, Contact the HRC Helpdesk at 800-983-0937. Hours of operation: 7:00am to 7:00pm (Central) Monday to Friday.
What if I can’t sign in to apply for VALife because my password doesn’t work?
First, try resetting the password for the account you use to sign in to apply for VALife:
Note: If you need more support from Login.gov or ID.me, go the account service’s website.
Go to the Login.gov help center
Visit the ID.me support section
If you’ve taken these steps and still can’t sign in, Contact the HRC Helpdesk at 800-983-0937. Hours of operation: 7:00am to 7:00pm (Central) Monday to Friday.
I cannot verify my identity. What should I do?
ID.me: If you are unable to upload your identification card while using ID.me, you can also verify your identity by answering financial questions. Visit https://help.id.me/hc/en-us/articles/4416188902039-Veterans-Affairs-and-ID-me for more information.
If you are having trouble logging in due to having a foreign address, please follow the instructions stated on the id.me website https://help.id.me/hc/en-us/articles/4415907236375-What-if-I-don-t-live-in-the-United-States
Login.gov: If prompted to upload a copy of your identification and you cannot, please visit https://www.login.gov/help/verify-your-identity/troubleshoot-uploading-your-state-issued-id to troubleshoot your issue.
DS Logon: If you are having issues verifying your identity when signing up using DS Logon, you can call the National Call Center at 1-800-827-1000. When you call this number, say “eBenefits” and ensure you have the following information prior to calling:
• Your Full Name
• SSN
